April 05, 2020 2 min read

Free Shipping
Free shipping orders are usually sent via USPS First Class Mail. Both First Class Mail and Priority Mail packages are taking 7-14 business days in many locations across the US. For faster shipping, please select UPS at checkout. 

CUSTOMER SERVICE

Our customer service agents are working from home at this time. The best method to contact us will be via email at info@dotnumberstore.com. While we do have the phones forwarded during business hours, we will have limited agents available to answer the phone lines. For faster service, please email us with your inquires. 

ORDER FULLFILLMENT AND PRODUCTION LEAD TIMES
Our current lead times are 2-3 business days out, but this will fluctuate with the number of incoming orders. If you select UPS Next Day Air or USPS Express Mail shipping, your order will still have the production lead time that it takes to make them. Please take this into account. We do make the orders in the order that they come in.

UPGRADING YOUR SHIPPING WILL NOT GET THE ORDER PRODUCED FASTER. 

ONGOING CARRIER DELAYS
On orders shipping with free shipping option, we will ship the most cost effective way for our company. Often times, USPS First Class Mail is the cheapest method, especially if you order stickers. First Class Mail orders are taking anywhere from 3 business days to 3+ weeks in some locations. 

On orders where customers pay for upgraded shipping methods, please keep in mind that both UPS and USPS have suspended their delivery guarantees, and are not refunding shipments in their system if they arrive late.

While for most expedited services, they are running efficiently, there have been some instances where packages are delayed a day or two. If that happens, we will not refund any shipping charges, as it is outside of our control and they will not refund us for any late shipments. You can view the UPS COVID response here:
https://www.ups.com/us/en/service-alerts.page?id=alert1

If there are any changes, we will post updates here, as needed.


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