Shipping Information
FOR CURRENT LEAD TIMES CLICK HERE
During our normal operations, most orders are shipped within 1 business day from the date order is placed. Please click above for up to date lead times. If the free shipping option is selected, orders will ship via USPS First Class Mail. Other shipping options are available including expedited, 2nd day and overnight delivery. We know you need these fast and are equipped to handle the demands of today's logistics professionals. If you have any specific questions regarding your shipping needs, please contact us prior to ordering.
Shipping times displayed at checkout are estimated by the carrier, and are not guaranteed.
Available shipping upgrades at checkout are listed below with their typical transit times:
USPS Shipping Options:
Priority Mail Express
Delivery Time- Overnight to 1-2 days
Features- Guaranteed delivery, tracking, $100 insurance, money-back guarantee
Read more about this method here.
Priority Mail
Delivery Time: 1-3 days
Features: Tracking, $50 insurance, no guaranteed delivery time
Read more about this method here.
First-Class Mail
Delivery Time: Varies can take 7+ business days (on average),
no guaranteed delivery time.
Features: Affordable for smaller packages, tracking for parcels,
UPS Shipping Options:
Next Day Air
Delivery Time: Next business day
Features: Morning delivery, tracking, money-back guarantee
Next Day Air Saver
Delivery Time: Next business day
Features: Afternoon delivery, tracking, money-back guarantee
2nd Day Air
Delivery Time: 2 business days
Features: End of day delivery, tracking
3 Day Select
Delivery Time: 3 business days
Features: End of day delivery, tracking
Ground
Delivery Time: 1-5 business days
Features: Economical, tracking
Return Policy
We strive to ensure that your order is correct and meets your expectations. If you believe your order is incorrect, please contact our customer service team for assistance.
Customer Service Contact:
- Phone: 812-936-7446
- Email: info@dotnumberstore.com
Return Policy for Stock Items:
- All stock items (i.e., "NOT FOR HIRE") can be returned for a full refund of the product cost.
- Returns must be initiated within 30 days of receipt of the item.
- Items must be returned in their original condition and packaging.
Graphics Installation Issues:
- If a graphics installation is botched or does not meet your expectations, please contact us immediately.
- We will work with you to resolve the issue promptly and to your satisfaction.
Custom Sign Orders:
- Custom sign orders are not eligible for return.
- If there are issues with custom signs, please reach out to our customer service team to discuss possible solutions.
How to Initiate a Return:
- Contact our customer service team by phone or email to request a return authorization.
- Provide your order number and details about the product you wish to return.
- Follow the instructions provided by our customer service representative.
Refunds:
- Refunds for returned items will be processed within 7-10 business days of receipt of the returned item.
- Refunds will be issued to the original payment method minus a 20% restocking fee to cover shipping on the original order.
Additional Information:
- Shipping charges are non-refundable unless the return is due to our error.
- Customers are responsible for return shipping costs unless the return is due to our error.
For any questions or further assistance, please do not hesitate to contact us.
Order Cancellations
Orders cancelled before we begin production, or after a proof has been sent for review are subject to a 20% cancellation fee. We go to production very quickly on DOT signs, sometimes as quickly as 5 minutes from receiving your order. If you need to change or cancel your order, please contact us immediately. Once production has begun, orders cannot be cancelled or amended.
Fly Offs, Theft & Loss
Theft, fly offs and loss do happen. Because we have no control over how the signs are cared for or installed, we do not warranty them from theft, fly offs, or loss. Please follow the care and cleaning instructions to help prevent loss and fly offs.